Privacy Policy

Introduction

The-e-School is operated by BilSam Technologies Private Limited ("we", "us", "our"). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, mobile applications, and educational services.

This policy is issued in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).

Data We Collect

• Identity data: name, date of birth, gender, student identifiers
• Contact data: email address, phone number
• Account data: login credentials, profile preferences, role (student, parent, teacher)
• Educational data: course enrollments, assessment responses, scores, progress reports, cognitive mastery analytics
• Technical data: IP address, device type, browser, operating system, app version
• Usage data: learning activity, session logs, feature interactions
• AI interaction data: prompts and outputs related to AI-assisted learning features

How We Use Your Data

• Provide and improve our AI-led assessment and learning platform
• Generate personalized reports and recommendations
• Share progress with institutes when you are enrolled through a B2B partner (see B2B Data Sharing Policy)
• Ensure platform security and prevent fraud
• Comply with legal obligations
• Communicate service updates and support responses

Minors

If you are under 18 years of age, we process your personal data only with verifiable consent of a parent or legal guardian, as required under applicable Indian law.

Data Retention

We retain personal and assessment data for as long as your account is active and as needed to provide services, improve our platform, and meet legal requirements. See our AI & Data Processing Policy for details on AI-related retention.

Your Rights

Subject to applicable law, you may request access, correction, erasure, or grievance redressal regarding your personal data by contacting us at info@theeschool.in. You may also request account deletion as described in our Account Deletion Policy.

Contact & Grievance Officer

BilSam Technologies Private Limited
Product: The-e-School
Address: Flat No. 4, 2nd Floor, PICCASO TERRACE CONDOMINIUM APARTMENT, Kedari Nagar, Wanwadi, Pune, Maharashtra 411048
Phone: 0788 755 1662
Email: info@theeschool.in

This document is a template for internal review and Super Admin approval. It does not constitute legal advice.